Veelgestelde vragen

Open the app MiniFinder GO and login with the information you created when you registered your device. Go through the introduction slides that show up the first time you open the app. 

At the top left corner you can access your unit list. To the right of the unit name you can access the unit menu. In this menu you will find the unit settings.

Each MiniFinder product comes with a quick guide. Scan the quick guide's QR code or enter the URL in your browser to get the full quick guide. Follow the quick guide step by step and within a few minutes, your MiniFinder will be ready to use. In the quick guide, you will also find a link to a complete user manual for your MiniFinder and the tracking system MiniFinder GO.

Watch the following video to help you get started with a MiniFinder® product:

No, our products come with pre-installed IoT roaming SIM cards within the EU / EEA. No extra costs are added in addition to the subscription cost for the alarm and tracking service MiniFinder GO.

There is no limit to how many people can track your GPS tracker simultaneously. You can share your account with anyone you want to be able to follow the GPS device.

Absolutely. You can share your MiniFinder GO login information with friends and family.

By connecting your GPS tracker to the alarm and tracking system MiniFinder GO, you get access to several smart and innovative functions such as real-time positioning, geofence and history.

All MiniFinder products are based on world-leading GPS technology and work in over 190 countries. Please contact our support at info@minifinder.com for questions about specific countries.

There is no limit to the range. As long as there is mobile GSM coverage in the area, you can follow your GPS tracker via the app or a computer. You can see the positions of the GPS tracker even if the unit is several thousand kilometres away from you.

Start by making sure your GPS tracker is started. See if the device's LEDs indicate GPRS coverage and that your GPS tracker is searching for GPS signal. How exactly the LEDs flash can be found in the user manual for your device. Then set your device at the lowest possible update interval, 30 seconds, without power save mode activated and take the device for a short walk for about 10-15 minutes. Feel free to contact our support if you want further advice: support@minifinder.com.

When your GPS tracker is indoors, the communication between GPS and satellites is affected by walls and ceilings. A margin of error can therefore occur and you may sometimes find that your GPS tracker does not show the exact position when the device is indoors.

Our MiniFinder products have a special IoT SIM card with an Estonian number to guarantee the best possible coverage on the devices. The Estonian SIM card means that your MiniFinder has the opportunity to roam on all operators' networks, depending on which operator has the best coverage in the area where the GPS tracker is located.

Go to the device's settings in the app and change the update intervals to a slower frequency, then it will noticeably extend the battery life of your GPS tracker or your personal alarm.

A GPS tracker is a tracking transmitter that can be used to, for example, track and protect valuables such as cars, machines, valuables and other equipment.

Yes, we ship orders worldwide.

Delivery time depends on the chosen delivery method. Within the EU, the delivery time is 1-3 days. In the rest of the world between 3-7 days.

From the time we receive a unit that has been sent to us for service, you can count on a service time of 3-4 days before the unit is sent back from us. Service that only applies to change of shell is sent from us on the same day we receive the unit. The service time varies depending on the number of units you have sent and what problem (s) have been experienced with the unit/units.

All our units are equipped with a GPS-chip that uses satellites to determine it’s position. This connection could be sensitive to obstacles such as the roof and walls. Because of this, we advise you to take a walk outside directly after starting the unit for the first time. This to give the unit the best foundations to establish a stable connection the the satellite.

Restart the unit, put the charger in and make sure you do not have power saving mode on. After this, take the unit outside the house (50-100m) to allow the unit to calibrate with the satellite.

MiniFinder Sweden AB sells all hardware and software with a three-year warranty according to the Consumer Purchase Act. All guarantees apply in EU/EEA.

The product warranty covers only original faults, i.e. errors that were in the product upon delivery. The product warranty does not apply to faults that arise from physical influences or after personal changes in the product's function and/or appearances.

Manufacturing errors must be established by an approved service workshop, after which you as a customer receive a free repair, or a new product, and is replaced for any shipping costs. 

If the fault is caused by handling error or misaligned product we will charge you for the service cost via our service workshops. This also applies in cases where no fault of the product can be established or when the damage is caused by you.

Your order confirmation or receipt is valid as a warranty certificate. Store the document secure, since displaying the document is required when claiming a warranty.

In case of a complaint contact us or create a return case before you send the goods to us!

Yes, all MiniFinder's products need a subscription to connect. You sign up for a subscription when you register your product. You can here choose between a fixed subscription or non-fixed subscription. 

If you just placed the order, please contact support@minifinder.com immediately with your order number and what you wish to do. If the order already has been shipped you will have to return the item yourself. 

Read about our return policy here!

Your order must be returned within 14 working days after receiving your order. The device and/or items must be in the same condition as delivered. A return fee will be deducted from the refund.

In order for your return to be properly processed, please complete the return form here!

It weights 100g and the dimensions are 80mm x 40mm x 30mm.

Download the app: MiniFinder Hunter. 

When you open the app, press register account. After you fill in your information the account will be created free of charge. When you wish to register your device, press the top left button to access your info menu. In this menu you can select devices and select add new device.

See visual guide here!

You can find it here: https://minifinder.com/7702

MiniFinder Rex is certified with IPX7, CE, RoHS and REACH.

If a product is broken in any way and is in need of reparation, you can always contact us! The service is included in the subscription and you have 3 years guarantee. 

The LED-lights of the device will blink when it is on. 

When the units green LED-light dubble blinks every third second, it's connected to the GSM-net 

When the blue LED-light dubble blinks every third second, it has a GPS-signal. 

The device main network is 4G. If this is not available, it connects to the 3G and 2G networks!

You start the device by either pressing the on/off button or when you charge it. 

To turn off the device you press on the on/off button for 10 SEK, after this the device will blink for a period of time before shutting down. 

We have two different collars that is well suited for Rex.

Nylon Collar: https://shop.minifinder.com/dog-collar-tpu-eu

Reflective collar: https://shop.minifinder.com/dogcollar-eu

To turn off your MiniFinder Rex you push and hold the on/off button for 10 seconds. The device will vibrate, which indicates that the shut down process has started. Now the green LED light will blink for a short period before the device turns off. This process takes about 90 seconds in total.

The turn off process takes about 90 seconds. During this process the Rex will blink, but when completely turned off it will not blink.

At your nearest Jaktia store or on shop.minifinder.com!

You need a subscription since the device has a SIM card where all data traffic is included. In this subscription, the a system license as well as free service and support is included in this subscription fee!

No, that is not recommended! This is due to the specific type of SIM and subscription connected to it is administered by MiniFinder.

You access this through the MiniFinder Hunter App, download it on you mobile device here!

You find this on the backside of the Rex or on the backside of the product box.

Here you get the device MiniFinder Rex, charging cable and wall adapter. The device comes with a pre-installed SIM card with free use within EU + EES.

On the backside of the device the text "Version:..." is found. Here you can access information about which software the device was sent with. However, this information is only relevant when the support is in need of it. The current software of the device is information only the support can access.

No, that is not possible! 

You can find the Driving Journal at https://triplog.minifinder.com/ or via the MiniFinder Driving Journal app, which can be downloaded from the Google Play Store and App Store.

Visit https://triplog.minifinder.com and use the same login information as you have for MiniFinder GO. There you can see the driving journals and they can be easily saved or printed.

You can read more and download the app via the following link: https://minifinder.se/produkter/korjournal-app

A triplog is a logbook that contains notes about the use of the car. The driver who uses the car for service needs to keep a record of each trip. The logbook can either be filled in by hand or through a digital triplog.

According to the Tax Agency, a valid triplog must contain the following information:

• Mileage reading at the beginning and end of the year
• The car's registration number
• Year that applies to the driving record
• Today's date and the car's mileage reading at the beginning and end of the journey
• Number of kilometers driven per mileage
• Address for the start and end of the trip
• The purpose of the trip
• Comment about visited companies, places or people
• Information or details about you as a driver
• Refueling (number of liters and price for fuel), travel invoices etc.

Make sure that the phone's compass function is active in the settings of your phone. Always try to restart your phone! 

The most common problem in this case is that the Rex have not been able to connect to the satellites. Take a walk 50-100m outside of the house to allow the satellites to connect. 

Yes, in the near future we will launch both german and french translations!

Search for MiniFinder Hunter in where you find apps, App Store for iPhone and Google Play for Android. Download and explore!

There are a total of five different types of maps to access. You can choose between satellite, topographic, standard, terrain and hybrid. 

See more here!

Look for the map symbol on the lower right hand side of the starting screen. Press it and scroll through the map types, select the one you wish. Do you wish to see more alternatives press the one saying "show more" and if you want to see fewer alternatives press "show less".

Follow these steps:

- Start the MiniFinder Hunter app

- Press the icon portraying a group, to the left of the big orange button.

- Choose "Create new team"

- Give your team a name.

- Here you can create a hunting team but also import hunting grounds which you connect to your team.

- Finally, invite selected hunters to your team and press "create team".

You can also see a visual guide here!

Today this is not possible. However, the MiniFinder Team are working for this to be possible in a near future.

Yes, you can see this via the dog menu and then click on "History". Here you choose the date of the hunt you want to see the history off.

This could be due to a bug in the MiniFinder Hunter App. We work hard to correct all bugs reported when launching new application updates.

We appreciate all anomalies reported to us via info@minifinder.com.

Atto GPS tracker has no shutdown button. To simply turn off the GPS tracker, we recommend that you let its battery run out.

2.5-3 days with a 30-second update interval and good coverage.

Atto GPS tracker has no on/off button. You start the GPS tracker by first charging the unit for about 1.5 hours. Then connect and disconnect the supplied cable a couple of times to start it. It is important that you use the supplied cable to start the unit in the easiest way.

Atto's minimum refresh rate is 30 seconds.

Double check that you use the correct supplied cable and adapter. The included cable has a slightly longer shaft than other micro USB cables.

A GPS device can have four different status colours: Green (Online), Orange (Passive), Red (Passive) and White (Offline).

• Green device text: The device is online and sending position right now.
• Orange device text: The device is passive and sent the last position more than 10 minutes ago.
• Red device text: The device is passive and sent the last position more than 1 hour ago.
• White device text: The device is offline.

No, our collars for animals are not safety collars, i.e. they are not self-triggering. However, our collars are made of a durable and comfortable material, where the GPS tracker can be easily put on.

Instructions for use can be found on page 3 in the enclosed quick guide. The quick guide for Atto Pro can be found here: http://minifinder.se/7245

Hold down the power button for about 12 seconds to turn off your GPS tracker.

Live tracking is started by clicking on Live tracking in the app. Live tracking lasts for 10 minutes with an update interval of 10 seconds. After 10 minutes, the refresh rate returns to the previous setting before live tracking was activated.

The minimum possible refresh rate is 10 seconds with live tracking enabled.

Without live tracking, the minimum refresh rate is 30 seconds.

A GPS device can have four different status colours: Green (Online), Orange (Passive), Red (Passive) and White (Offline).

• Green device text: The device is online and sending position right now.
• Orange device text: The device is passive and sent the last position more than 10 minutes ago.
• Red device text: The device is passive and sent the last position more than 1 hour ago.
• White device text: The device is offline.

Ja, zeer waarschijnlijk. De MiniFinder Atto Pro is geschikt voor de meeste huisdieren, maar wordt aanbevolen voor katten en honden die meer dan 3kg (6.6 lbs) wegen.

Atto Pro GPS tracker can be charging even when it is turned off. It will also start automatically after charging.

2-3 days with a 30-second update interval and good coverage.

2-2.5 days with a 5-minute update interval and good coverage.

Instructions for use can be found in the enclosed quick guide. You will find a quick guide at the following link: https://minifinder.com/3533

Yes, with our MiniFinder lanyard, you can also have Nanon hanging around your neck.

Turn off the Nano, and then restart the device. Make sure the device is charged and flashing both green and blue according to the device's operating instructions. Then make sure that energy-saving mode is deactivated and take the device for an outdoor walk for about 15-20 minutes. If the unit has not yet been assigned with a position, we recommend that you contact our support for further assistance and troubleshooting.

Nano can withstand light showers and rain. However, it is not possible to swim with the safety alarm.

You can buy MiniFinder Nano in our webshop: https://shop.minifinder.com/nano-gps-tracker-en

No, the device is still running. When you click lightly on one of the buttons, you turn off the LEDs. Hold the panic button and the side button simultaneously for 3-4 seconds to turn off the device. The unit says "Power Off" to make it clear that it is off.

By default, the Nano updates its position every 5 minutes to achieve standard battery life. The minimum possible update interval is 10 seconds with live tracking for 10 minutes.

Nano security alarms only use the 2G network.

A GPS device can have four different status colours: Green (Online), Orange (Passive), Red (Passive) and White (Offline).

• Green device text: The device is online and sending position right now.
• Orange device text: The device is passive and sent the last position more than 10 minutes ago.
• Red device text: The device is passive and sent the last position more than 1 hour ago.
• White device text: The device is offline.

To turn off the device, press the on/off button for 10 seconds. After this, the green LED-light will blink for a period before turning off. 

Nano is turned off by holding down the power button and the panic button simultaneously for 5 seconds.

Nano safety alarm is charged from 0 - 100% in about 1 hour.

Nano is available in black.

2.5-3 days with a 30-second update interval and good coverage.

Pico is available in 5 colours: Black, Green, Pink, White and Blue.

Yes. In this case, Pico sends a push notification to the mobiles that have the app installed and are logged in to the device's associated account.

The panic alarm is activated by entering telephone numbers via the APP under authorized numbers. When you hold down the panic button on your Pico for 3-4 seconds, it will call number 1. If number 1 does not answer, it goes to number 2. If number 2 does not answer, it returns to number 1 again. The cycle lasts for about 5 minutes or until someone answers. It is important to make sure that authorized numbers do not have an answering machine activated as the device cannot differentiate whether it is an answering machine or a person answering.

A GPS device can have four different status colours: Green (Online), Orange (Passive), Red (Passive) and White (Offline).

• Green device text: The device is online and sending position right now.
• Orange device text: The device is passive and sent the last position more than 10 minutes ago.
• Red device text: The device is passive and sent the last position more than 1 hour ago.
• White device text: The device is offline.

2.5-3 days with a 30-second update interval and good coverage.

It takes about 2 hours to fully charge the device.

There is no limit in range, as long as the device is connected to the cell tower and satellite, it shows its position.

Pico Lite has no on/off button. To make it easier to switch off the device, we recommend that you let it unload.

As the GPS tracker does not have an on/off button, you start the unit by charging it in the charging station.

Instructions for use can be found on page 3 in the enclosed quick guide. The quick guide for Pico Lite can be found here: http://minifinder.se/5563

A GPS device can have four different status colours: Green (Online), Orange (Passive), Red (Passive) and White (Offline).

• Green device text: The device is online and sending position right now.
• Orange device text: The device is passive and sent the last position more than 10 minutes ago.
• Red device text: The device is passive and sent the last position more than 1 hour ago.
• White device text: The device is offline.

Up to 3 years depending on the configuration.

Instructions for use can be found on page 7 in the enclosed quick guide. The quick guide for Xtreme can be found here: http://minifinder.com/8745

The first charge takes between 8-12 hours. After that, the device charges fully in about 4 hours.

Xtreme has a powerful magnet for easy attachment to a metal surface.

A GPS device can have four different status colours: Green (Online), Orange (Passive), Red (Passive) and White (Offline).

• Green device text: The device is online and sending position right now.
• Orange device text: The device is passive and was sent the last position more than 10 minutes ago.
• Red device text: The device is passive and was sent the last position more than 1 hour ago.
• White device text: The device is offline.

Yes. By pressing the map pin, you get more information where there is the information about the distance between you and your MiniFinder.

The battery status of our personal alarms and GPS trackers is updated in connection with the new GPS position. If your GPS tracker is indoors or in a place that can affect the communication with the satellites, we recommend that you take the device outdoors for 5-10 minutes.

Yes, there is no limit to the number of devices you can track from one account. Once you have purchased another GPS tracker with the associated subscription, you activate the device under your existing account at https://my.minifinder.com/.

Billing for the MiniFinder GO service is standard in arrears per quarter for the customers with less than 3 units and monthly for the users with 3 or more units. Invoice is sent by e-mail by default unless otherwise agreed.

We have the following subscriptions:

 
Non fixed - 159 SEK per month
6 months fixed- 149 SEK per month
12 months fixed- 129 SEK per month
24 months fixed - 89 SEK per month

All subscriptions include: License to MiniFinder GO, pre-installed SIM-card with respective data traffic (free usage within EU/EES + Switzerland) and free service and support.

Termination of your subscription is only accepted via email sent to finance@minifinder.com or by regular mail to the adress:

MiniFinder Sweden AB

Reveljgränd 5

352 36 Växjö

Sweden

To track your GPS tracker via computer, use the following link https://go.minifinder.com/. The login information is the same as for the APP.

You register your account and your device by following the instructions on https://my.minifinder.com/.

Zepto is easily connected to the car's diagnostic socket, so-called OBD port. The OBD port is usually located on the dashboard somewhere under the steering wheel. Sometimes it may be behind a small hatch. If you are unsure of where the OBD port is located in your vehicle, you can easily find the answer in the vehicle's manual.

To connect the Zepto to a battery, you need an OBD power adapter. The adapter is then easily connected to the battery's plus and minus poles. The black cable is for the negative pole and the red for the positive pole. Then connect the Zepto to the adapter.

OBD means onboard diagnostic system. It is the vehicle's self-diagnostics and reporting tools that are used to quickly provide real-time data from the car.

You can buy Zepto through our webshop, https://shop.minifinder.com/minifinder-zepto-en or at one of our retailers.

Yes, it is possible, but since excavators usually do not have an OBD port, an OBD power adapter will be needed to be able to connect it to the vehicle.

Yes, you can, even though you need an OBD power adapter to connect the Zepto to the vehicle. It is also possible to use Zepto with this solution on mopeds and boats.

Through our tracking system, MiniFinder GO, you can set up notifications that will send an alert to your mobile phone in case your Zepto is dismantled.

Zepto updates its position every 20 seconds.

A GPS device can have four different status colours: Green (Online), Orange (Passive), Red (Passive) and White (Offline).

• Green device text: The device is online and sending position right now.
• Orange device text: The device is passive and sent the last position more than 10 minutes ago.
• Red device text: The device is passive and sent the last position more than 1 hour ago.
• White device text: The device is offline.